Tuesday, April 12, 2011

Complaints frozen

The most recent upheld complaint posted to ABC's website is dated 14/3/2011. Are Audience and Consumer Affairs aiming to match ABC News in the productivity stakes? We presume normal service will return soon.

In the meantime readers should note ABC's new complaint handling guidelines. Refer to the last page of the revised Code of Practice. You can still complain using the online complaints page (HERE). Note also that the ABC's Complaints Review Executive and the Independent Complaints Review Panel are no longer part of the process. Instead if you are now dissatisfied with the ABC’s response, or if you have not received a response within 60 days of making your complaint to the ABC, then you are entitled to complain to the Australian Communications and Media Authority (the ACMA). You can write to the ACMA at:
Australian Communications and Media Authority
PO Box Q500, Queen Victoria Building
Sydney NSW 2000
Fax: 02 9334 7799
Email: broadcasting@acma.gov.au

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