Wednesday, February 26, 2014

Where they hide the corrections

The Australian Newspaper report: ABC boss Mark Scott signals new corrections policy.
ABC managing director Mark Scott has signalled a dramatic shift in the way the national broadcaster publishes corrections and apologies after becoming embroiled in a series of controversies over the standard of its reporting and its refusal to admit mistakes.

ABC do a great job hiding their errors and corrections. Here's how to find the ones they acknowledge:

In an internet browser of your choice:

Open http://www.abc.net.au/

You'll note there is no easy one click link to ABC's many errors, corrections and misrepresentations.

Scroll to the very bottom of the page,

Click the link to ABC contacts

In the left hand column click on the link:

Feedback and enquiries: contact the ABC


On the right hand side there is now a list with a number of choices:

Upheld complaints This has a list of years. Click on a year to bring up a list of complaints "upheld".

Resolved complaints This was introduced seemingly in 2011. The difference to "upheld" complaints something only known to ABC's bureaucrats.

Reports and reviews Summary reports going back to 2002. 

To confuse matters ABC news has their own corrections page. It too is buried. To find it:
Click the link to NEWS in the top menu bar
Scroll down to the small print at the bottom of the page where you'll find a link titled: 
This has a list of corrections back to 2010.

Details of ABC's complaints were also previously posted in Annual reports when they were referred to the now defunct  "Independent Complaints Review Panel".

2 comments:

  1. I placed a complaint about ABC online about 9 weeks ago. I had confirmation that the complaint was received but as yet no action (They aim to respond to complaints within 4 weeks). I have lodged another complaint about the length of the complaint handling process in regards to my fairly simple complaint. Alas no news yet.

    ReplyDelete
    Replies
    1. They'll get back to you.... Eventually.

      Delete

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