Geoffrey Luck has a great article at Quadrant covering the history of ABC's complaints process.
How The ABC Gets Away With It
Complain all you like about the broadcaster's transgressions against fact and impartiality, but it is unlikely to do a scrap of good. While Managing Director Mark Scott embraces semantics, the review process wraps complaints in lawyerly language, obfuscation and interminable delays
Click the link to read the rest.